Refund Policy

Last updated: August 2026

Prime AI Business Suite includes digital client access and, depending on the package, personalized setup services. Because access provisioning and setup work may begin shortly after purchase, refund eligibility depends on the status of fulfillment.

Before provisioning

If you contact us promptly before client access has been provisioned or DFY work has begun, we will review your refund request.

After provisioning or work begins

Once client accounts have been provisioned, digital access has been delivered, or personalized DFY setup has begun, the purchase is generally non-refundable except where required by applicable law.

Technical issues

If you experience a technical problem, contact us first so we can attempt to resolve it. Issues caused by unsupported use, third-party outages or external platform changes do not automatically create refund eligibility.

Contact

Refund requests must be sent to info@primewebconsulting.group and should include the purchaser name, email address and purchase date.